Terms and Condition

Terms and Condition
This website is operated by Neko Cat Hotel. Throughout the site, the terms “we”, “us”, and “our” refer to Neko Cat Hotel, while “Owner” refers to the pet owner or their authorized agent.

These Terms and Conditions apply to all users of the site and all services provided by Neko Cat Hotel. By using our services or site, you agree to these Terms and Conditions.

Peak Periods
Peak periods include Victorian School holidays, all Victorian Public Holidays, and the Christmas Holiday period (19/12-08/01).

Boarding

1. Eligibility:

  • Pets must be aged 4 months or older.
  • All pets must have current vaccinations, with proof required at check-in.
  • Pets must be spayed or neutered.

2. Health Requirements:

  • Owners warrant that their pets are free of diseases and illnesses.
  • Flea and worm treatment before arrival is strongly recommended. If fleas or worms are found, treatment will be provided at the owner’s expense.

3. Accommodation:

  • Pets are housed in individual rooms/cages.
  • Multiple pets from the same family may share a room/cage.

4. Pick-up and Payment:

  • Standard boarding rates will apply if pets are not picked up by the checkout date.
  • Boarding rates are charged per calendar night, starting from the check-in date.
  • Full payment for the entire booking duration is required before check-in, even if the stay is shortened.

5. Check-in and Check-out:

  • Check-in and checkouts are during business hours; after-hours service is available with an extra charge.

6. Abandonment:

  • Pets not picked up within 14 days after the scheduled checkout date will be considered abandoned. Neko Cat Hotel reserves the right to rehome the pet or surrender it to the pound.

7. Liability:

  • Neko Cat Hotel and its employees are not liable for any injury, sickness, death, loss, or damage to pets unless caused by our negligence or failure to comply with Australian Consumer Law.
  • Owners are responsible for any loss or damage caused by themselves or their pets.

8. Medication and Food:

  • Medication will be administered as instructed, but Neko Cat Hotel is not liable for adverse outcomes related to medication administration unless due to negligence.
  • We will follow owner instructions for providing supplied food but do not guarantee its quality or safety.

Cancellation
1. Standard Cancellation Policy:

  • 50% of the full booking amount will be charged for cancellations made within 7 days of check-in (14 days during peak periods).
  • 100% of the full booking amount will be charged for cancellations made within 24 hours of check-in (7 days during peak periods).

2. Neko Taxi Service:

  • Cancellations or changes in transport services require at least 24 hours' notice, or the full charge will apply.

3. Refunds:

  • Credit card processing fees will be deducted from refunds.

General Clauses

  • Neko Cat Hotel reserves the right to refuse entry to any pet for safety or welfare reasons.
  • Owners are responsible for all costs of special services requested by Neko Cat Hotel during the stay.
  • Neko Cat Hotel may engage a veterinarian at the owner’s expense if deemed necessary.
  • In case of a serious illness and unavailability of the owner, the veterinarian's decision will be considered final.
  • Neko Cat Hotel reserves the right to adjust services to ensure safety and welfare.
  • Pets will be delivered to anyone claiming ownership unless specified otherwise by the owner in writing.
  • Owners agree to allow their pets to be photographed or filmed for promotional purposes without compensation.
  • Owners certify that all provided information is accurate and agree to bear any consequences resulting from incorrect information.

Transport

  • Pet transport is subject to availability.
  • Quotations for transport services are valid for 24 hours.
  • Owners must provide a secure carrying cage for transport.
  • Transport booking times are indicative and not guaranteed.
  • Pets will be released to anyone claiming ownership at the provided address unless otherwise specified in writing.

By using Neko Cat Hotel services, you acknowledge and agree to these Terms and Conditions.

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